(4.4)

Turning Around an Angry Customer

Content Type

Course

Duration

4 min

Language

English

Vendor

Syntrio by Mitratech Reseller

Course overview​

Do you lead with empathy? This course explores the steps to turn an angry customer into a loyal one by handling a challenging situation with confidence and creating a positive experience for your customer.

Cource Code

pls15087

Audience

All employees

Format

NA

Who should take this course ?

Why you should take this course ?

Skills: 

Conflict resolutionEmpathy

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