SimpliTrain Cancellation & Refund Policy

At SimpliTrain, we strive to deliver high-quality, subscription-based learning management services to our customers. This Cancellation & Refund Policy explains the terms under which customers may cancel their subscription and, where applicable, request a refund.

1. Subscription Cancellation

• Customers may cancel their subscription to SimpliTrain at any time through their account settings or by contacting us at [email protected].

• Upon cancellation, your access to the service will remain active until the end of your current billing cycle.

• No further charges will be made after the effective cancellation date.

2. Refund Policy

• General Rule: All subscription payments are non-refundable as services are delivered digitally and activated immediately upon purchase.

• Exceptions: Refunds may be issued at SimpliTrain’s sole discretion under the following circumstances:

  • Duplicate or accidental transactions.

  • Technical errors leading to incorrect billing.

  • Failure to provide access to the platform due to an error on our part.

• Customers must request a refund within 7 calendar days of the payment date by contacting [email protected] with relevant transaction details.

3. Trial Period (if applicable)

• If a free trial period is provided, customers will not be charged until the trial ends.

• Customers may cancel at any time during the trial period to avoid charges.

4. Modifications

We reserve the right to revise or update this Cancellation & Refund Policy at any time. Any significant changes will be communicated through our website or email notification.

5. Contact Us

If you have any questions regarding this Cancellation & Refund Policy, please contact us at: [email protected]